Frequently Asked Questions (FAQ) for GYMBRO
How do I place an order?
To place an order, simply browse through our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information to complete your order.
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you ship internationally?
Yes, we offer international shipping to many countries. During checkout, you can select your country from the dropdown menu to see if we deliver to your location. Please note that international shipping rates and delivery times may vary.
How long will it take to receive my order?
The delivery time depends on your location and the shipping method selected at checkout. Domestic orders typically arrive within 3-7 business days, while international orders may take longer. You can track your order using the tracking number provided in the shipping confirmation email.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 30 days of receiving your items to initiate a return or exchange. Please visit our Returns & Exchanges page for more information on our policies and procedures.
Are your products ethically sourced?
Yes, we are committed to ethical sourcing and strive to work with suppliers who adhere to fair labor practices and environmental sustainability. Many of our products are sourced from responsible manufacturers and artisans.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for eligible customers. Please reach out to our customer support team or fill out our wholesale inquiry form for more information on pricing and terms.
How can I contact customer support?
You can reach our customer support team via email at ali@gymbrofits.com or through the contact form on our website. We strive to respond to all inquiries within 24-48 hours during business days.
Do you have a physical store location?
Currently, we operate exclusively online and do not have a physical retail storefront. You can shop our entire collection conveniently from our website.
Can I cancel or modify my order after it's been placed?
We process orders quickly to ensure prompt delivery, so we recommend contacting us as soon as possible if you need to cancel or modify your order. While we cannot guarantee changes once an order has been processed, we will do our best to accommodate your request whenever possible. Please reach out to our customer support team for assistance.
